Track 200 — Corporate
Flipping the Logic of the Problem Through Emotional Intelligence
Overview
The proper use of the technique offers ways to balance choices and decisions without compromising harmony in relationships, preserving good humor and the quality of interactions through the intelligent mastery of emotions.
Speaker's background
Holds a law degree from Universidade Federal Fluminense and a postgraduate degree in Higher Education Teaching from Universidade Cândido Mendes, having held several executive positions at companies such as Trimens Consultores, Boehringer do Brasil, and Estaleiro Verolme. He has served as a consultant for SEBRAE NACIONAL on Strategic Planning, for FGV on Organizational Process Management courses, and for the Instituto Brasileiro da Qualidade Nuclear (IBQN) on implementing Quality Management. He is a specialist in Quality in Education (Penn State University – USA) and Management Development (London Human Resources Institute – England). He has authored several books in his areas of expertise, including "Business Process Management-BPM," "Emotional Intelligence," "Process Analyst Manual," and "Managing Processes and People – Art and Technique," among others, along with a wide range of organizational courses. A speaker, professor, and instructor for renowned educational institutions, he has published numerous articles on professional and human development in Quality-focused specialized magazines and major newspapers such as "O Globo" and "Jornal do Brasil."