Curso de Extensão
Fundamentals of Organizational Diagnosis
Delivered in-company or through individual enrollment (format: in-company or Consortium), the course brings the company a differentiated, high-value performance in administrative activities, even when participants are not technical professionals or administrators — they become able to carry out administrative activities with full knowledge of the subject matter.
General Objective
Enable participants to learn how to verify and concretely determine the form or manner in which work units are organized, along with the respective responsibilities and the correct and appropriate functions that must be carried out by the set of bodies that make up the company's organizational structure.
By the end, you'll be able to
- Offer participants general technical knowledge on how to identify, investigate, and assess organizational anomalies within the company, in the formation and use of its organizational structure, information and management information systems, methods, and processes.
- Enable training in the theoretical and practical use of administration instruments and tools aimed at eliminating deviations, anomalies, and organizational conflicts observed within the company.
- Enable the evaluation of the use of information and management information systems in the effectiveness of decision-making processes within the company, proposing and carrying out corrections or redesigns when necessary.
- Instruct company employees to individually evaluate their work routines using the PODC tool, correcting flow deviations and identifying the need for process automation or reengineering.
Methodology
Classes will be delivered in hybrid format: in-person and remote instruction. Participants will be provided with summary booklets of the topics covered, used as Support Sheets. Active learning methodologies will be employed as the main teaching method, selected for certain specific subjects. Practical exercises and text interpretation, as well as in-class case studies, will be carried out for Topics 4, 5, and 6.
Curriculum
Topic 1 — Fundamentals of Administration Theories and Organization Theory
- What matters is the applicability of administration theories to the formulation of organizational diagnoses: scientific, classical, structuralist, bureaucratic, systems, and contingency theories.
Topic 2 — Organizational Diagnoses and Prognoses
- Definitions, importance, and objectives. Types and modalities of organizational diagnoses: organization/structure, information and management information systems, methods, and processes.
Topic 3 — Strategy Modalities for Organizational Studies
- Strategy models for organizational study, analysis, and evaluation: basic strategy and alternative strategies.
Topic 4 — Instruments and Tools Applicable to Organizational Studies
- Information-gathering instruments: interviews, questionnaires, documents, personal observation, and databases.
- Analysis instruments: 5Ws and 2Hs, SWOT Matrix, GUT Matrix.
- Data analysis tools: organizational charting, function charting, flowcharting, block diagramming, analytical audit mapping.
Topic 5 — Organizational Change (Planning and Action)
- Antecedents: managerial or corporate meeting to report and discuss repairs, eliminations, and corrections of anomalies.
- Application methodologies for rectification and standardization: correction/adjustments or organizational/process reengineering.
- Preparation and submission for management approval of the Organizational Change Project: plan, program, project, activity, and schedule.
Topic 6 — Information Systems Applied to Administration
- Models of communication technologies and their applications to administration.
Topic 7 — Administrative Process Flows
- Understanding the various process flows of basic administrative routines: personnel, finance/accounting, marketing/sales, materials/assets/general services.
Topic 8
- Lecture on the decision-making process with a focus on the decision-maker's human behavior: facilities and difficulties for an efficient and effective decision-making process.