Conflict Management

General Objective

To enhance participants' perception so they can communicate assertively and use tools that support conflict mediation through experiential-behavioral practice. Starting from a foundation of self-knowledge, combined with participatory methodology games and everyday case studies, to improve understanding of the impact of one's actions and behaviors on the results achieved in agreements and conflict management, in order to reach more effective outcomes.

By the end, you'll be able to

• Recognize skills and competencies that impact the establishment of more positive and balanced interpersonal relationships;
• Use tools to better work with personal differences in order to achieve team objectives;
• Exercise greater influence in the cooperation and handling of conflict and confrontation situations.

Who it's for

Young people who aspire to self-knowledge and improved interpersonal relationships. Recommended for those who wish to achieve better results in team management and in resolving confrontational situations; Executives and managers who wish to enhance their handling and mediation of conflict situations; Those interested in improving their ability to lead and contribute in conflictive situations by recognizing their own characteristics and skills through experiential activities.

Methodology

Participatory presentation through guided group dynamics and simulated situations in cooperative games. The course will place emphasis on the Subject Experience and the Breaking of Dualities.

Curriculum

Instructor

Luiz Roberto Bodstein – People Management Consultant, Specialist in Emotional Intelligence, Quality of Life at Work, and Conflict Management - Facilitator of Managerial Training Programs.